Financial Services and Insurance

The Financial Services and Insurance industry is in the middle of a perfect storm. Complex, accelerating forces are transforming the value chain of every financial market.

How can you organically grow with competing demands for your money, resources, and executive attention? Established insurance companies, big banks, and fintech scale-ups all call on us to help them grow in the face of unprecedented disruption.

Our expertise


The way we bank has changed beyond recognition in recent years and banks that are able to seamlessly mesh customer centricity and technology will be the banks of the future. We have extensive industry experience in transforming organizations from large traditional banks to new-age digital banks.

Capital Markets

With the world in turmoil, capital market firms must innovate fast. Financial services' leaders must accelerate digital initiatives, using data and modern digital tools to embed agility at every level – so they're continuously innovating and shaping new opportunities.


Financial services institutions and fintechs are increasingly working together to accelerate speed to market of new business ideas. We partner with them to improve and automate the delivery of services, allowing customers to have more influence on their financial outcomes.


The COVID-19 crisis has propelled the insurance sector towards digital transformation like never before. Insurers have been encouraged to build holistic resilience across their business by adopting emerging tech, at every stage of the insurance lifecycle. We work with our clients to build their digital capabilities and organizational resilience.


For some time, we have seen the rise of digital payments as consumers expect more seamless, secure and integrated ways to pay for goods and services. The shift towards digital payments is transforming the way businesses and consumers transact. Speed, convenience and security are critical for success.

We have a renewed confidence in our strategic direction to continue to best serve our demanding clients wherever they are. A real pleasure to work with Thoughtworks
Simon Myers

Rethinking risk and compliance: Three emerging tech trends

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